About Zendesk

Zendesk is a leading customer support platform used to manage tickets, conversations, SLAs, and support operations. It centralizes customer interactions across channels and helps teams deliver responsive, high-quality service.

Connecting Zendesk to Qontext

By connecting Zendesk to Qontext, you allow your AI processes to access ticket history, conversations, customer details, and support context through one unified layer. Qontext keeps everything continuously synced and structured, so your support automations and agents always work with the latest information – without manual pipelines or repeated integrations.

Semantic search from Zendesk

You can use Qontext’s Retrieval API to semantically search Zendesk tickets, comments, conversations, tags, and customer details through a single API – without maintaining your own vector database or indexing pipeline. Qontext automatically links related information and ranks the most relevant context for AI workflows, chats, and agents.

Applications

• Generate precise support replies in Claude or ChatGPT using ticket history

• Power internal support assistants with full customer context

• Enrich workflows in n8n or Make with live ticket data

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