Customer support emails
Context-aware draft responses grounded in your support docs and internal knowledge.
Introduction
This workflow monitors your support inbox and generates professional draft replies for every new inquiry. Qontext is used to retrieve relevant support documentation, FAQs, and internal notes from your vault so the AI responds only from your company context. Support teams answer faster, keep answers consistent, and reduce time spent searching docs while a human reviews each draft before sending.
How it works
A schedule trigger picks up new support emails in a chosen label; the workflow fetches the full thread and merges it into a single text for analysis.
Qontext retrieves relevant context from your context base based on the customer's inquiry, then an LLM drafts a subject and body using only that retrieved data.
The proposed reply is saved as a Gmail draft addressed to the customer, ready for review and send.