Consistent customer call summaries
One format for every customer call.
A call summary turns a conversation into something the rest of the company can act on: the pain point, the objection, and the next step. Support, renewal, and the next sales cycle all need those three things without revisiting the call.
Every call summary looks different
Every transcription tool writes down a call differently and only focuses on transcribing one call, not tracking a pipeline across reps. Nothing forces the same fields onto every call, so handing off an account, prepping a renewal, or checking which objection keeps coming up all mean rereading calls.
Qontext keeps one format for every call
In Qontext, the call summary format lives as a skill: the pain point, the objection, and the next step. A context agent runs that skill on a synced call transcript and writes the summary into a file in the context repository, following a pre-defined and consistent format. That file sits next to the deal's CRM records, so the next rep, or the next agent drafting the renewal pitch, gets the pain point, the objection, and the next step on one page.
Get started
Connect Gong as a Source in your Qontext workspace.
Write a skill in the context repository that defines the summary format: pain point, objection, next step.
Run the skill on a synced call with a context agent, and check the result in the Changes tab.