Qontext for Customer Service
Make every customer interaction build on the full context behind the case.
One answer, everywhere your customers ask
Qontext keeps the knowledge behind every case current, so AI agents and support teams can understand the customer’s situation and respond with confidence.
See Qontext in action
Resolve more cases with less searching and fewer handoffs
70%
faster resolution with current customer and product context
5 minutes
less research per case across support systems
3×
more cases resolved without escalation
Put your customer service context to work
Improved customer support
Ground customer answers in current product, policy, process, and account context.
Service commitment visibility
Retrieve the right SLA, entitlement, exception, and escalation path for every case.
Permission-aware context access
Limit which customer, contract, product, and troubleshooting context each Client can reach.
Traceable agent activity
Review the context a support Client retrieved when an answer or escalation needs investigation.
See all use cases
Trusted by the most AI-native customer service teams
Qontext gives our AI assistant the right support knowledge in under one second and keeps it current, without us having to build and maintain retrieval infrastructure.
Fabian Roth
CTO, CarOnSale
The rules our agent needs used to be scattered across prompts, templates and people’s heads. Now they live in Qontext, and the agent reads them the way a new colleague would. The content belongs to the people who know the business: when a rule changes, they edit a page and the agent follows, without anyone touching the workflow.
Victor Brocal
AI Automation Engineer, LIZY
In customer service AI, context is everything. If you want precise answers and customers who feel understood, generic AI won’t get you there.
Qontext provides the shared context foundation that makes this possible.
Philipp Heltewig
CEO & Founder, Cognigy