Improved customer support
Answer customer questions instantly, from product, process, and customer knowledge at once.
Department
Customer Support
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A customer question rarely has one home. Answering it well can take product knowledge (how the thing works), process knowledge (your policies and how you handle cases), and customer knowledge (this account's plan, history, and past tickets). The answer is only right when all three line up.
The answer is split across three tools
Product facts live in docs, process rules live in a wiki, and customer details live in the CRM, so whoever answers has to jump between tools and stitch the pieces together. Under time pressure they answer from one source and miss the others, so replies are slow, or fast but wrong: a correct product fact given to a customer whose plan does not include it. The knowledge exists; it is just never in one place at the moment of the answer.
Qontext combines the three into one answer
Connect your product, process, and customer systems as Sources (for example Notion and HubSpot), and Qontext syncs them into one context repository that stays current. When a question comes in, a connected Client retrieves across all three at once and answers from the combined context, within its permissions, so a reply reflects the product, the policy, and the specific customer together. The answer is both fast and right because the agent no longer has to go find the pieces.
Get started
Connect your product, process, and customer systems as Sources so they Sync into the context repository.
Connect the Client your company answers from, so it can retrieve across all three.
Ask a real customer question and confirm the answer reflects product, process, and customer context.