Employee helpdesk agent
Let employees ask one agent anything about the company.
Department
Operations
See all use cases
An employee helpdesk is where employees receive answers to everyday questions about the company: which tools are approved, how a process works, what a policy says, what changed recently, or what a strategy announcement means. The answers are spread across policies, process docs, chat threads, and announcements.
Helpdesk staff repeat the same research
Helpdesk staff spend hours re-answering the same questions. An employee asks which tools are approved. Staff searches different places, finds conflicting versions, and assembles the answer. When another employee asks, the research must start again, or the helpdesk staff risks providing outdated information. The same questions repeat and each answer requires fresh research that costs time.
Qontext enables the AI-native helpdesk
In Qontext, company knowledge lives in one context repository: policies, process docs, approved-tools lists, and announcements. Sources keep it current, so when a policy or a plan changes, a Sync updates the repository automatically. An employee helpdesk agent connects as a Client over MCP at https://api.qontext.ai/mcp, or plugs into a chat the company uses, and answers from the company's context directly. User permissions and access controls mean each person and each agent only reaches what they are allowed to see, and retrieval logs show which files an answer came from.
Get started
Connect the agent to a chat or help process the company uses, or set up a new agent and connect it as a Client over MCP at
https://api.qontext.ai/mcp.Bring company knowledge into the context repository by syncing it from Sources such as Notion, Slack, and Google Drive.
Keep it current with continuous updates, so answers reflect the latest policies, changes, and announcements.